Resident news

Getting to know you better to deliver a great service

At the beginning of this year, we sent out our Catalyst Customer Survey which focused on communications, customer service and opportunities to get involved. Thank you for sharing your feedback with us.

Meet Sri – the importance of having your say

Catalyst customer, Sri, is a member of our Customer Engagement Committee (formerly Service Delivery Committee) and has been involved in an exciting new project. Our Customer Experience Committee are responsible for ensuring that Catalyst is a provider of good quality, value-for-money services for its current and future customers.

Working together to help prevent local lockdowns

With life returning to our high streets and lockdown restrictions easing, we’re encouraging everyone to help prevent the potential spread of Covid-19 in our communities.

Coronavirus in Luton

On 30 July, the government decided that the temporary measures introduced in Luton to prevent further spread of coronavirus (Covid-19) will be lifted from 1 August.

Book your summer activities with our online form

Due to Covid-19 this year’s summer programme is a little different, but we’ve still got lots of activities for everyone to get involved with. 

The July issue of Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week.

Introducing our Summer cycling programme

We’ve teamed up with London Bike Hub to offer families living in our neighbourhoods’ access to free bike servicing and bikeability sessions. 

Covid-19: the latest government advice and getting tested

With social distancing guidance changing and some businesses such as restaurants, cinemas and non-essential shops reopening, knowing what is and isn’t allowed can feel a little confusing.

The healing power of nature

Whether it’s a walk in the local park, bike rides along the river or just spending a few quiet minutes sitting outside, many of us have discovered a new connection with nature over the past few months. 

Our full repairs service is back

We’re pleased to let you know that our repairs service is now back up and running.