Resident news

How to report a repair

From 29 March our full repairs service returned, including emergency, external and communal repairs.

If you notice that a repair is needed in your home, please report it to us as soon as possible to help us make sure the fault is fixed in good time.

Easter contact centre opening hours

Our contact centres will be closed for the Easter bank holiday from Friday 2 to Monday 5 April. We’ll will reopen on Tuesday 6 April.

Improving how we communicate building safety information

We’re looking for your ideas on how we communicate essential building safety information to ensure we’re sharing what you need in the right way for you. 

Service update as lockdown restrictions ease

At the end of last year, we had to reduce some of our services to keep everyone safe, but as restrictions ease, we’re pleased to share that we’re now able to increase some of our services again.

Help us perform at our best

Are you up for a challenge and want to work in partnership with us to make a difference? We’re looking for different ideas, skills, passions and interests to help us turn feedback into action. 

Share your lockdown achievements with us

For many of us the coronavirus pandemic has changed everything about our lives, from how we work to how we spend our leisure time.

Wornington Green – Tree update

As many Wornington Green residents will be aware, our contractors were not able to finish the last of the tree removal works on Wornington Green last week due to the actions of a small number of protestors. As we can begin demolition works on other parts of the estate, we have decided to halt the  Read more »

How we’re using your feedback

Throughout the year, we contact customers to find out their views on services across Catalyst. At the end of last year, we ran our anniversary survey speaking to 622 customers (October – December 2020) who told us what matters most to them and what service they were most satisfied with.

Keeping your payment card details secure

If you’re a London based customer and currently pay your rent or service charge over the phone, you may notice a slight change in how we take your payment from April.

Join our Customer Experience Committee

We’re looking for a new member to join our Customer Experience Committee.

If you’re a Catalyst shared owner, you have a passion and enthusiasm for customer service, and you want to use it to help us provide outstanding customer service, this role is for you.