Resident news

Introducing our Summer cycling programme

We’ve teamed up with London Bike Hub to offer families living in our neighbourhoods’ access to free bike servicing and bikeability sessions. 

Covid-19: the latest government advice and getting tested

With social distancing guidance changing and some businesses such as restaurants, cinemas and non-essential shops reopening, knowing what is and isn’t allowed can feel a little confusing.

The healing power of nature

Whether it’s a walk in the local park, bike rides along the river or just spending a few quiet minutes sitting outside, many of us have discovered a new connection with nature over the past few months. 

Our full repairs service is back

We’re pleased to let you know that our repairs service is now back up and running.   

Book your place on our 2020 summer programme

Every year children, young people and families come together – from across our neighbourhoods – to take part in our summer programme. 

Fire Safety Dispensation Hearing

Residents involved in the First Tier Tribunal with Catalyst can access the following court documents here: 26 June 2020 – Further Directions Statement of Case in Opposition  6 July 2020 – Supplemental Hearing Bundle For further information, please contact Diana Otieno.

Contact centre closed today

Our contact centre will be closed today, for service improvements. If you have an urgent repair, call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service.   You can contact us on email at  too. The team will be back on Monday 29 June to answer your emails and calls.  Ask Catalyst answers  Read more »

Contact centre closed – Friday 26 June

Our contact centre will be closed on Friday 26 June for service improvements.  If you have an urgent repair, please call us on 0300 456 2099 and follow the prompts for our emergency out-of-hours service.   You can also email us at and one of our contact centre advisors will be in touch when they’re back on Monday  Read more »

The Dee Park quiet revolution

Our Communities team in Reading is partnering with local arts and mental health community project, The Engine Room, to offer creative arts opportunities for our older customers in the area. 

An update on our services and support during the coronavirus outbreak

Our communities have faced extraordinary challenges over the last few months, and although the lockdown rules from government are starting to be modified, many of these challenges are set to continue. We want to say thank you to every one of our residents for your patience and understanding during this difficult time. Your health and  Read more »