Covid-19: the latest government advice and getting tested

With social distancing guidance changing and some businesses such as restaurants, cinemas and non-essential shops reopening, knowing what is and isn’t allowed can feel a little confusing.

Our full repairs service is back

We’re pleased to let you know that our repairs service is now back up and running.   

An update on our services and support during the coronavirus outbreak

Our communities have faced extraordinary challenges over the last few months, and although the lockdown rules from government are starting to be modified, many of these challenges are set to continue. We want to say thank you to every one of our residents for your patience and understanding during this difficult time. Your health and  Read more »

New partnership to help customers’ mental health in lockdown

Catalyst has partnered with Skillsmax to offer free, independent mental health support to customers through the Covid-19 lockdown. Catalyst has been supporting its customers and communities through the pandemic with additional wellbeing calls, financial advice and activity packs. This latest partnership is designed specifically to support customers’ mental health and help those who may be  Read more »

Applications reopen for mutual exchanges

Following government guidelines released on 21 May, we have made the decision to re-open mutual exchange applications. We’re using the government guidance on safe working and adapting our ways of working to make sure we keep you and our colleagues as safe as possible. What is a mutual exchange? A mutual exchange is also known  Read more »

Increasing our repairs service to you

At the beginning of lock down, guided by government advice, we reduced our repairs service to emergencies only. This was to help protect you and our teams while maintaining an essential service. We’re pleased to share that we’re now able to increase this service again, while continuing to make sure we keep everyone in your  Read more »

Our marketing suites and show homes set to re-open

We’re pleased to announce a phased re-opening of our marketing suites and show homes, which will take place from 28 May to 1 June. Although we’ll be re-opening, the health and wellbeing of our customers, colleagues and contractors remains our top priority.  Keeping you safe Following the latest government and industry guidance, we’re working hard  Read more »

Our services over the Spring bank holiday weekend

It’s important to us that you have access to information you may need over the Spring bank holiday weekend (23-25 May). You can find the latest updates on coronavirus and our services on our dedicated page.  Our contact centre hours From 23 to 25 May our contact centre is closed. However, if you have an emergency  Read more »

Activities to do at home

Following the government’s announcement on 10 May we all know that – for most of us – the next few weeks will continue as they have been since lockdown began on 23 March. This means staying at home as much as possible, and when you do go out continuing to maintain the two-metre social distance  Read more »

Our latest coronavirus update

As the government continues to update its advice on lockdown measures, we will make sure we share with you any changes to service we are able to or are required to make. Currently, there is no change to the services we have been providing for the last few weeks. The health and wellbeing of our  Read more »