Our full repairs service is back

We’re pleased to let you know that our repairs service is now back up and running.   

Reporting a repair 

We are anticipating for a higher volume of calls as we make these changes. This means you may have to wait slightly longer to speak to us, as well as a longer wait for your repair appointment. The whole Catalyst team is working on making the delay as short as possible for you.

Did you know you can also report your repair using our online form

Keeping you and our teams safe 

You may also notice some changes to the way we carry out repairs in your home.

Following government advice, we’ll maintain the highest standards, including all operatives wearing masks and gloves at all times, keeping the areas we work in clean, and maintaining two metres distance throughout.

We know that you’ll continue to follow these rules with us, so we can continue to keep you and our colleagues safe.

Read more in our repairs FAQs.