Following government guidelines released on 21 May, we have made the decision to re-open mutual exchange applications.
We’re using the government guidance on safe working and adapting our ways of working to make sure we keep you and our colleagues as safe as possible.
What is a mutual exchange?
A mutual exchange is also known as a ‘home swap’. You can apply to swap your home with someone else in a similar home, anywhere in the UK.
Keeping you safe
We’ll only allow mutual exchanges to take place where it is safe to do so.
We recommend that you do not physically visit the property you wish to exchange with, unless all parties are following social distancing guidelines.
If you or the person you are exchanging with are self-isolating, make sure you let us know so we can rearrange any appointments, including the exchange itself.
If you are shielding, we would recommend that the mutual exchange is put on hold until restrictions have been lifted.
We may not be able to process your exchange if the other landlord is currently unable to progress a mutual exchange request.
Information for current applicants
We’ll soon contact you if you have already sent in your application form. We’ll also restart the 42-day timescale for letting you know if your application has been successful. We’ll let you know the progress of your application when we contact you.
There’s more information about the mutual exchange process on our website.
For government advice on moving home during the coronavirus outbreak visit gov.uk