Increasing our repairs service to you
At the beginning of lock down, guided by government advice, we reduced our repairs service to emergencies only. This was to help protect you and our teams while maintaining an essential service.
We’re pleased to share that we’re now able to increase this service again, while continuing to make sure we keep everyone in your home and our teams safe.
From 1 June you’ll be able to report the following repairs:
- Emergency repairs – this includes anything that can cause significant damage, loss of electricity, water and/or heating, regulatory checks such as gas safety, and any repair that poses a potential danger
- External repairs – repairs outside your home such as guttering, slipped roof tiles and groundworks
- Communal repairs – on internal or external parts of a building shared with all residents of a block or estate
- If your repair was already underway, we’ll be contacting you to re-book an appointment
How do I report a repair
We are planning for a higher volume of calls as we make these changes. Please be aware that you may have to wait slightly longer for your repair.
You can also report your repair online.
When can I start reporting other repairs?
We’ll resume a full service on all repairs as soon as we can and will keep you updated over the next few weeks.
Keeping you and our teams safe
We’ll make sure that our repairs operatives wear the government recommended personal protective equipment. If you have your own, we recommend you wear this during the repairs visit also.
Our operatives will maintain two-metres distance throughout their visit. We ask that you maintain social distancing too or stay in a separate room if possible.
Please be aware that following government guidelines, our offices remain closed. Please continue to visit our coronavirus update page for regular updates on all services.