Coronavirus update – estate services

caution sign

Our estate services teams and contractors are doing their very best to keep our customers safe and well during this difficult time.

We’re continuing to provide our customers with a full communal cleaning services to our blocks. We’ve enhanced this service where needed to ensure that those frequently touched areas such as hand rails, lift buttons and communal door handles are sanitised.

The safety of our customers remains a top priority so we’re making sure that important safety checks within buildings such as emergency lighting and fire alarm tests, continue to be done.

Whilst we undertake these safety checks, we’ll also be inspecting the block for any urgent health and safety repairs that may need completing.

We are also continuing to provide an essential communal gardening service for our customers. At this time, we’ve paused all non-essential works such as our scheme improvement programme. Rest assured that we’ll restart the improvements as soon as we are able to do so.

Additional measures taken

You may from time to time see your caretaker in the communal areas wearing additional personal protective equipment (PPE) such as gloves and disposable aprons. Please do not be alarmed by this. Due to the number of properties we visit these additional measures prevent contamination between buildings, and are an extra measure we’re taking to keep you safe.

Keeping you and our colleagues safe

If you see one of our team members in your neighbourhood, please remember the social distancing rules and stay two metres (6ft) away from each other. Read the government’s advice on social distancing.