Update to our call centre telephone options

We have updated our contact centre telephone repairs options to make it easier for you to get through to the correct team. When you call our contact centre, you’ll be given a range of options to help you select the correct repairs team for your location.

There are now five repairs options for you to choose from when you call our customer contact centre to report a repair. They are:

Option 1 (Catalyst defects) – if you property is less than 24 months old

Option 2 – Brent, Kensington and Chelsea, Westminster, and Hammersmith and Fulham

Option 3 – Ealing, Barnet, Harrow, Hounslow, Hillingdon and Spelthorne

Option 4 – Camden, Islington, Hackney, Enfield and Haringey

Option 5 – out of London

If you have any queries you can speak to one of our contact centre advisors on 0300 456 2099 or via contactcatalyst@chg.org.uk