Customer service phone lines closed today (12 May)

Customer Service phone lines are closed from 8am–5pm today due to employee training, and will re-open tomorrow from 8am. Email and social media will be monitored throughout the day.

If you need to contact us today please use these alternatives:


Social media


For any emergencies please call the following numbers, where you will be put through to the out of hours emergency services:

  • 03004562099 (Inner London)
  • 03004562090 (Outer London)