Beware of bogus callers
Our teams and repairs contractors will always carry formal identification (ID) cards to prove who they are.
Please make sure you look carefully at the caller’s ID card and check the following:
- is the photo on the card the same as the person at the door?
- is the card valid and not out of date?
- has the card been tampered with in any way?
- Does the card have the right company logo?
If you are still unsure, please call us to double-check and don’t open the door.
You can report bogus callers to the local police on 101.