New environmental services team

Environmental services team

We’ve set up a team to deliver the cleaning, caretaking, gardening, bulk refuse and fly tipping collection services in your neighbourhoods.

Over the last year we’ve been listening to your feedback on these services, and although it was very positive, we realise there’s room for improvement.

From 1 June 2015, we have made the following changes to the service:

  • Our London and South East teams joined together  – the new team is called environmental services.
  • Frontline teams will be locally based so team leaders and managers have geographical ownership of multi-skilled teams within a specific area
  • Customers will be able to easily identify who is carrying out which task – gardeners will wear a green uniform whilst cleaners and caretakers will wear a blue uniform
  • Our cleaning, caretaking and gardening schedules will be available for customers – we’ll display them on neighbourhood notice boards and on our website

Over the coming month’s we’ll be working with customers so they are more involved in how we deliver these services.

For more information, contact Claire Demmel, head of environmental services, on 0300 456 2099 or