Leaseholder Satisfaction

Raising the standards for leaseholders. By completing this survey you will help Catalyst improve the service we provide to our customers, thank you for your help

    Leaseholder Satisfaction Feedback

    * Indicates mandatory information

    * The politeness & helpfulness of office staff:

    * The ease of contacting the Home ownership Team:

    * The speed that the office staff responded to your query(s):

    * The office staff ability to deal with your query:

    * The information we give you about your service Charge is worked out:

    * Do you have any suggestions on how we can improve our services to our leaseholders & shared Owners?

    * Are there any other comments that you would like to add?

    About You

    Please tell us a little about yourself. This information will help us to analyse the survey responses. All personal information is kept completely confidential. It will not be transferred to any third party.

    Disability

    The Equality Act 2010 defines a person as having a disability if s/he 'has a long term physical or mental impairment which has a substantial and long term adverse effect on his/her ability to carry out normal day to day activities'.

    Do you consider yourself to have a disability?

    What is your ethnicity?

    Other ethnicity, please specify

    Read the Privacy Statement