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If you have a question and need to speak to us, we want you to be able to contact us in the way that suits you best. We’re here to help you with your query, Monday-Friday, 8am-5pm.

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How do I report a repair?

You can report a repair online and our team will contact you within 48 hours.

Alternatively, you can call us on 0300 456 2099, and then

  • Select option 1 for Repairs,
  • Then, depending on your area, select:
    • Option 3 for West London,
    • Option 5 for the Outer London,
    • Option 2, or 4, for London Central and North area.

You can also e-mail us at

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