What is the decent homes standard?
The ‘Decent Homes Standard’ is a nationally recognised set of standards for social housing organisations. It provides guidance as to when certain ‘components’ (such as a kitchen, boiler, bathroom, etc.) should be upgraded.
This does not however prevent you from reporting a repair to us at any point. You can do this online or by calling us on 0300 456 2099.
Please note that budget restraints and in some cases other homes that need to take priority, can influence when upgrade work is carried out.
When your home is identified for improvements we will write to you to arrange a survey of your home and then confirm the work that will be undertaken.
For more details please see A Decent Home: Definition and guidance for implementation.