How can we help you?

Contact us

If you have a question and need to speak to us, we want you to be able to contact us in the way that suits you best. We’re here to help you with your query, Monday-Friday, 8am-5pm.

Contact us

Table of Contents
< All Topics

How do you unblock a toilet?

Use a plunger to unblock a toilet. If the toilet pan is already full, scoop out some of the water into a bucket and push the plunger to the bottom of the pan and pump it up and down quickly about 10 times. Flush the toilet to see if the blockage has gone. You may have to repeat this a few times.

If you have tried to unblock the toilet and have not been able to, you can call us to arrange a repair on 0300 456 2099.

Please note this will not be treated as an emergency unless you do not have access to any other toilet.

In addition, if we find the blockage has been caused by items such as nappies, or sanitary towels being put into the toilet, you may be charged for the unblocking of the toilet.

Was this answer helpful to you?
How can we improve this answer?
Need help?
Previous How do I treat mould?
Next I am locked out of my home, can you help?