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What should I do if I smell gas?

If you smell gas, or suspect a gas leak, please follow the two step process below:

Step 1

  • Do not touch any electrical switches, or operate any electrical devices, as they may cause a spark.
  • Shut off the gas supply if it is safe to do so. This can be done from the emergency control valve (ECV) which is normally located close to the gas meter.
  • Put out all naked flames.
  • Open all doors and windows.
  • Leave the property.

Step 2

  • Call us on 0300 456 2099.
  • We will put you through to the Gas contractor for your area. They will contact the National Gas Emergency Service on your behalf. They will also arrange for follow-up works with you, where required.
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