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What do I do if I have no hot water in my property?

So that we can try and resolve the problem, we would ask that you consider the following first:

Do you pay for your hot water on a meter?

  • If so, are the gas, or electric meters in credit?

 Have you checked the gauge on your gas boiler to see if the pressure has dropped?

  • Sometimes with a gas boiler, a loss in pressure can affect heating and hot water. You can usually tell if this is the case if the pressure needle has dropped, or if your digital display is flashing to indicate a drop in pressure.
  • Usually, if the pressure is below 0.5 then the water pressure has dropped. Topping up the water pressure is straight forward and in most cases can easily be done by the customer. As this issue will be deemed as non-urgent, doing this yourself will also mean that you do not have to wait for a contractor to attend your home to do this for you. For help you may wish to refer to your user manual to see how to top up the water pressure. Alternatively, you may wish to go online and look up the boiler you have to see how to top up water pressure.

Are any hot water programmers set correctly?

It is helpful to check if these are set properly. This is particularly helpful if the clocks have gone forward, or back recently, as this will affect hot water, or heating timers.

If the above does not apply, please contact us so that we can arrange an appointment for you.

It is helpful for us to know the following when you contact us:

  • Do you have an electric heating (immersion) system to use as a back-up?
  • Can you tell us of any error messages showing on your boiler?
  • Are all the hot water taps affected, or just some?
  • How long have you not had hot water for?

Once you have the above information to hand please email us at contactcatalyst@chg.org.uk or call us on 0300 456 2099.

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