What do I do if my keys have fallen in the lift shaft?

As it’s not our responsibility to retrieve fallen keys, you’ll be charged for this service.

To help you we can contact the lift contractor, advise them of the situation and ask what the charge will be to you if they attend to retrieve the keys.  If you’re happy to pay the charge, we’ll put you through to the contractor so you can pay in advance. They’ll then arrange a visit directly with you.