Will Catalyst repair adaptations?

Minor adaptations

Catalyst will repair items such as grab rails and lever taps.

Please contact us by reporting a repair online, emailing contactcatalyst@chg.org.uk or by phone on 0300 456 2099. You’ll need to give us the full details of the item that needs repairing and we’ll arrange a repair appointment for you.

Major adaptations installed less than 12 months ago

In the case of adaptations involving major works, or structural changes such as ramps and stairlifts, please check if it was first installed less than 12 months ago. If so it should still be under warranty.

In this case, please check any information provided to you at the time of installation and contact the contractor directly for repair.

If you don’t have these details, please contact your local authority to obtain the details of the contractor, as we usually refer major adaptations to local authorities.

If the major adaptation was installed over 12 months ago, please contact us to report a repair online, e-mail contactcatalyst@chg.org.uk or call us 0300 456 2099. You’ll need to give us the full details of the item that needs repairing and we’ll arrange a repair appointment for you.