If you have a question and need to speak to us, we want you to be able to contact us in the way that suits you best. We’re here to help you with your query, Monday-Friday, 8am-5pm.
If you feel that there are payments missing from your rent account, please contact us by email or by phone on 0300 456 2099.
You will be asked to provide proof of those payments such as receipts, or bank statements. The issue will be investigated by an Income Specialist, who will then inform you of the outcome.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Here, you will find all the information on the cookies we use and you will be able to enable and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the website.
We take your privacy and the security of your information very seriously. Read the Catalyst Privacy Policy for more information.
These are cookies that are required for the operation of our website. These we deem strictly necessary to the working of the website. If these are disabled then the website may not function correctly.
We use postcode-site, postcode & door and postcode-min as well as session cookies.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
We use Google Analytics to allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Keeping this cookie enabled helps us to continuously improve your user experience of our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
When you visit one of our websites, we collect standard internet log information for statistical purposes.
Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
