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Do I need permission to have a pet?

Yes, you will need written permission from us before you keep a pet.

The process is different depending on whether you are renting your home from us or you are a shared owner or leaseholder.

  • If you are a leaseholder or shared ownership customer your rights will depend on various factors, such as the type of housing you live in and the conditions of your lease. If this is your case please contact customer services on 0300 456 2099
  • If you live in supported, or sheltered housing, you should contact us as you may also have different rights to keep a pet depending on the scheme or accommodation in which you live. If this is your case please contact customer services on 0300 456 2099
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