What is a cautionary contact?
A cautionary contact is a warning that we can add to a customer’s account following any instance of abuse or violence (both verbal and physical) towards:
- Our staff.
- Our contractors.
- Anyone who works on our behalf.
- A tenant.
- Any member of the tenant’s household.
- A tenant’s visitor.
This warning flag will also inform staff to take appropriate action when delivering services to that person.