What is a service charge?

A service charge is a charge customers pay if we provide extra services such as cleaning and gardening, which is in addition to the basic rent for their home and may cover communal areas in their block.

Please note services provided depend on the type of property and tenure: houses, blocks of flats or converted flats will have different service requirements.

Services may include:

• Communal heating and hot water.
• Communal cleaning.
• Gardening.
• Repairs.
• Porters.
• Wardens and caretakers.
• Passenger and goods lifts.

It may also include special facilities, for example, for disabled people.