Do you treat bed bugs?
Bed bugs can live anywhere in the home and are the customer’s responsibility to treat. Catalyst will treat bedbugs that are found in communal areas.
Will you help me with bedbugs if I am vulnerable?
If we have information on our system advising us that you have a vulnerability we can assess whether we are able to help you.
If you have not provided us with information from a GP, or social worker, or mental health service that evidences any vulnerability you have (such as a mental health issue, physical disability, etc.) then please send this to us. The evidence will need to show why you require support with treatment of bedbugs. We can then assess whether we are able to help you.
You can send any supporting information of vulnerability by email or post this to the Digital Neighbourhood Service Centre, Catalyst Housing at Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.