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How do I request my personal information from you?

You can request your personal information in several ways:

  1. Call us on 0300 456 2099. Our customer services team will take you through some security questions and forward your request to the Data Protection team.
  1. Write to our customer services team at Catalyst Housing, Ealing Gateway, 2630 Uxbridge Road, London W5 2AU.
  1. E-mail us 

In any case, please tell us exactly what information you would like and for what time period.

If you make your request by post or e-mail, please provide identification along with your request so that we can be confident we are releasing your personal information to you only.

This can be anything with proof of your name and proof of address such as a current passport, current UK or EEA photocard driving licence, benefits book, or letter from benefits agency, council tax bill, or any gas, or electric bill from the last 3 months.

What happens after I have made a request for my personal information?

The Data Protection team will acknowledge your request within three-five days. At this point they may ask for further details or clarification, then we have 30 calendar days days in which to provide you with the information that you have requested.

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