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Why am I getting calls about the services provided by Catalyst?

This is part of our service improvement efforts: we employ an agency to carry out surveys about the services we provide you with.

The surveys are done over the phone with a random selection of customers. We have arranged for customers to be contacted only once within a six month period, regardless of how many services we have provided you with.  Only on exceptional cases our overall service questionnaire may happen close to a service satisfaction survey.

The results from the surveys are used to identify areas of improvement and address any issues that may impact on our customer’s satisfaction.

If you have any queries or concerns about these calls, or if you would like to opt-out of them, please contact us on 0300 456 2099, or send us an email.

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