Financial support

We understand that this can be an uncertain  time for our customers. Whether there is a change to your household income, you’re worried about how to manage your finances or pay your bills, we have a team of financial support experts ready to help you.

We know there are lots of people in great financial difficulty at the moment, which is why it’s so important that you contact us so we can help you. Our Income specialists can discuss any concerns you may have over rent payments – working with you to find the best solution.

We also understand that this may be the first time you need to access benefits – and that this can be a new and confusing process to work through. Our team of experts can help you to access any benefits you may be entitled to – as well as assistance with making your claim.

You’re not alone – we are here to help you, so please contact us today.

For financial support email us or call 0300 456 2099.

Our call centre is open Monday- Friday from 8am to 5pm, we’ll also pick up your email as our teams check throughout the day.