These core principles are weaved through everything we do – they guide our current work and future direction. They are the result of months of hard work and input from people across Catalyst, as well as our customers and Board members.
Homes people love
Our purpose is to provide homes people love for all our customers regardless of tenure type and to create communities and neighbourhoods that can flourish and grow.
To earn and keep your trust
We will only succeed as an organisation by earning and keeping the trust of our customers, colleagues and partners. Trust is never accidental. The continuous commitment and hard work needed to earn and keep trust will never stop.
Deliver on promises
We do what we say we’re going to do, when we say we’re going to do it.
We never mislead.
We do the right thing.
We treat people as they want to be treated.
We value and actively encourage diversity and inclusion.
We treasure the planet.
We do not hide from our responsibilities, as individuals or as a business.
We acknowledge our mistakes – and fix them.
We measure and report on our impact in open, relevant ways.
We take time to understand the person as well as the problem.
We share in people’s happiness – and sadness.