These service standards concentrate on measuring the performance of our repairs service, how we invest in our homes to improve energy efficiency, support customers to reduce their energy bills, keep customers safe in their homes and meet our repairs target times.
Our standards are:
Your satisfaction with our repair service once your repair is completed.
You said you feel safe and secure in your home.
Measuring our performance
We launched our new service standards in February 2022. We’ll be updating you on our progress every three months and publishing our first results in April 2022.
We divide our performance over four quarters throughout the financial year: April – June, July – September, October- December and January – March.
Moving forward, we’ll use our current results to compare to what we’ve achieved in the previous quarter to help demonstrate to you how we’re doing and where we need to improve.