Our offices

Brent office

Service update: Due to the Covid-19 outbreak, the Brent office is not currently open to walk-in visitors.

  • Phone number: 0300 456 2099
  • Address: 223 Church Road, London NW10 9EP
  • Opening times:
    • Monday: 9.30am–4pm
    • Tuesday to Friday: 9.30am–1pm

Ealing office

  • Phone number: 0300 456 2099
  • Address: Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU
  • Opening times: Monday to Friday, 8am–6pm

Kensington and Chelsea office

Service update: Due to the Covid-19 outbreak, the Kensington and Chelsea office is not currently open to walk-in visitors.

  • Phone number: 0300 456 2099
  • Address: 336 – 342 Portobello Road, London W10 5RU
  • Opening times: Monday to Friday, 9am–5pm

Oxford office

  • Phone number: 0300 456 2099
  • Address: The Farmhouse, Nightingale Avenue, Oxford OX4 7BU
  • Opening times: Monday to Friday, 9am–3pm,  (closed between 12-1pm)

We are closed on the first Wednesday of every month.

Reading

  • Phone number: 0300 456 2099
  • Address: Unit 2 Montague House, 12 Spey Road, Tilehurst, Reading RG30 4DG
  • Opening times:
    • Monday: 9.15am–1pm and 2–5pm
    • Tuesday: 1–5pm
    • Wednesday: 9.15am–1pm
    • Thursday: closed
    • Friday: 9.15am–1pm and 2–5pm

We are also closed on the first Wednesday of every month. Occasionally we may have to close the office without prior notice. If this happens, please call our customer services centre on 0300 456 2090.

Houghton Hall

  • Phone number: 0300 500 6262
  • Address: 6 Houghton Hall Business Park, Porz Avenue, Houghton Regis, Bedfordshire LU5 5UZ
  • Opening times: Monday to Friday, 9am–5pm

Cambridge

  • Phone number: 01223 312294
  • Address: King Street Housing, 89 King Street, Cambridge CB1 1LD
  • Opening times: Monday to Friday, 8.45am–1.00pm