Sarah Thomas

Chief Operating Officer

Sarah joined Catalyst from Guinness where, as the Executive Director of Customer Services, she led the delivery of a customer service culture, launched digital services, and implemented a new model for local, mobile customer-facing teams.

Prior to joining Guinness, Sarah was in a similar role at RHP, an innovative housing organisation in South West London, where she revitalised their customer service strategy, resulting in a string of national customer experience awards and improved customer satisfaction. 

As Head of Customer Service at Eurostar, Sarah devised the service strategy and led a Europe wide award-winning change programme to deliver service and operational excellence.  Sarah’s experience includes successfully devising and implementing service strategy, operational delivery and change management in complex environments.