Our service standards

We have developed a set of service standards to make sure we are providing you an excellent customer service. 

We regularly check that you’re getting the service you need at the level you expect. We do this by conducting surveys, using ‘mystery shoppers’ and listening to you. We always want to hear your ideas.

If we’ve fallen short of your expectations, you can complain or make a suggestion to us. This will help us improve our service to you.

Our service standards focus on: