We want you to be safe, comfortable and happy in your home. This section of the site includes practical information and tips on looking after your home.

We have changed

On 30 September 2011 Catalyst Communities Housing Association, Fortunegate Community Housing and Kensington Housing Trust joined together. The name of your landlord is now Catalyst Housing. This will not affect your tenancy, your rights, your rent or your service charge. Find out more about these changes.

Repairs

Report a repair. What we will repair and how long we will take to fix problems.

Complaints and suggestions

If you are unhappy with any aspect of our service to you, please tell us so we can put things right.

• Make a complaint or a suggestion
• Contact us with a query

Other information for residents:

• Aids and adaptations
• Anti-social behaviour
• Asbestos
• Condensation
• Energy saving
• Estate inspections
• Fire safety
• Gas safety
• Home loss
• Insurance
• Maintenance work
• Tackling climate change

Download a copy of our handbook for Catalyst tenants

Customer handbook (1mb)

Contact us

If you have any questions or queries please contact us.

Follow us on twitter @Catalyst4You to get the latest news and information for Catalyst residents.