Report a repair
Looking after your home is a joint effort. Your tenancy agreement tells you the things that we are responsible for, and the things that you are responsible for
How to report a repair
The sooner you report a repair the sooner we can fix it.
You can report a repair online, by phone or in person.
Out-of-hours emergency repairs – see local office details below.
Online
Fill in a contact form – use the links on the right-hand side of this page.
Please do not report emergency repairs online; this form is only for non-urgent repairs.
Call our customer services team
- London customer services team: 0300 456 2099
- South East customer services team: 0300 456 2090
Call us or visit your local office:
Brent office
- General enquiries (Monday-Friday, 8am-5pm): 0300 456 2099
- Repairs, pest control and gas central heating (Monday-Friday, 8am-5pm): 0800 731 5282 (if calling from a mobile, dial 0300 456 2482)
- Emergency repairs (Monday-Thursday, 6pm onwards; Friday 5pm onwards and all day at weekends): 020 8937 1234
- Write to us or visit us: 223 Church Road, London NW10 9EP
Kensington and Chelsea office
- General enquiries, repairs etc. (Monday-Friday, 8am-5pm): 0300 456 2099
- Emergency repairs (5pm onwards and all day weekends): 020 8964 0148
- Write to us or visit us: 370 Portobello Road, London W10 5XU
London office
- General enquiries (Monday-Friday 8am-5pm): 0300 456 2099
- Gas heating and hot water emergencies (5pm onwards and all day at weekends): 020 3589 2968
- Plumbing, electrical and all other emergency repairs (5pm onwards and all day at weekends): 0300 999 8606
- Write to us or visit us: Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU
South East office
- General enquiries (Monday-Friday, 9am-5pm): 0300 456 2090
- Gas, heating and hot water emergencies (5pm onwards and all day at weekends): 0800 783 0833
- Other emergency repairs (5pm onwards and all day at weekends): 01489 884697
- Write to us or visit us: The Farmhouse, Nightingale Avenue, Oxford OX4 7BU
Where can I find more information?
Find out what we will repair and how long we will take to fix problems
Repairs handbook
Our repairs handbook gives full details of our repair service. It also contains diagrams to help you identify and report problems, and useful tips on how to solve simple problems yourself. Download your guide to our repairs service: