Catalyst Housing

Bensington Court_118

How to pay your rent

There are many ways for you to pay your rent and plenty of places where you can pay it. We don’t accept cash payments so please pay your rent using one of the methods below


Just go to the allpay website to pay your rent or service charge now – it takes just two minutes.

Other ways through allpay

Swipe card: you can use the card at any post office or shop showing a ‘Payzone’ sign

Mobile app: download the allpay app to your smart phone

Allpay’s call centre: you can call 0844 557 8321 any time of the day, seven days a week

By direct debit

There’s a direct debit form in your sign-up pack. Please fill it in and send it to us. The form tells your bank to pay us the rent each month automatically. We can alter payments when your rent goes up or down. Your bank can only pay the direct debit if you have enough money in your bank account. If there isn’t enough your bank will cancel the direct debit and charge you a fee.

To set up a direct debit, just download the form below, fill it in and return it to us.

Direct debit payment form

Over the phone

Just call our customer service centre with your credit or debit card details.

  • London customers: 0300 456 2099 (open Monday to Friday, 8am5pm)
  • South east customers: 0300 456 2090 (open Monday to Friday, 9am–5pm)

Once you’ve paid, you’ll get a reference number as proof of payment.

By cheque

Make your cheque payable to us (Catalyst Housing). Put your rent account number (if you have it) and your name and address on the back of the cheque.

Then send it to: Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.

Cheques must clear so the money goes into our account on a Monday.

Through standing order

We prefer direct debit or Allpay.

To set up a standing order payment, please download the form below, fill it in and return it to us.

Standing order payment form

Difficulty paying your rent

If you miss payments, you will owe us the money and go into arrears. If you find it difficult to pay your rent, contact our income team straight away. If you ignore your rent payments and don’t contact us for help, you could lose your home.

If you’re on a low income, find out about claiming housing benefit to help pay your rent.

We can help

We can offer advice on ways to clear your arrears and manage your money. This includes:

  • referring you to a debt advice agency
  • telling you about housing, and other benefits you may be entitled to
  • advising you how to manage debt

We may be able to agree on a reasonable payment plan to reduce your arrears.

If you’re on a low income, you may be entitled to benefits. Make sure you’re receiving the benefits you’re entitled to. Contact your local council to find out more.