Catalyst Housing

Bensington Court_118

How to pay your rent

There are many ways for you to pay your rent and plenty of places where you can pay it. We offer a range of options so you can choose the most convenient to you

How can I pay my rent?

Your tenancy agreement outlines your legal obligation to pay your rent and any other charges for your home, such as a service charge.

We do not accept cash payments. You can pay your rent through the following ways:

By direct debit

There’s a direct debit form in your sign-up pack. Please fill it in and send it to us. The form tells your bank to pay us the rent each month automatically. We can alter payments when your rent goes up or down. Your bank can only pay the direct debit if you have enough money in your bank account. If there isn’t enough your bank will cancel the direct debit and charge you a fee.

To set up a direct debit, you can download this form, fill it in and return it to us.

With an swipe card

We’ll send you an swipe card in your first two weeks of moving in. You can use the swipe card at any post office, in shops showing a PAYzone sign or on On the website you can also download the allpay app so you can pay your rent on your mobile phone.

Over the phone

You can call us during office hours and pay with your card. We’ll give you a reference number, which you have to keep as proof of payment.

Phone Allpay’s 24-hour call centre on 0844 557 8321. Have ready your Allpay 19-digit card number (the number across the middle of your Allpay card) and your debit card details. Keep the reference number as proof of payment.

By cheque

Make your cheque payable to us (Catalyst Housing). Put your rent account number (if you have it) and your name and address on the back of the cheque.

Then send it to: Catalyst Housing, Ealing Gateway, 26-30 Uxbridge Road, London W5 2AU.

Cheques must clear so the money goes into our account on a Monday.

By standing order

We prefer direct debit or Allpay.

If you’re on a low income, find out about claiming housing benefit to help pay your rent.

To set up a standing order payment, please fill in our form and return it to us.

Difficulty paying your rent

If you miss payments, you will owe us the money and go into arrears. If you find it difficult to pay your rent, you must contact your local office straight away. If you ignore your rent payments and don’t contact us for help, you could lose your home.

If you’re on a low income, find out about Housing Benefits to help pay your rent.

We can help

We can offer advice on ways to clear your arrears and manage your money. This includes:

  • referring you to a debt advice agency
  • telling you about housing, and other benefits you may be entitled to
  • advising you how to manage debt

We may be able to agree on a reasonable payment plan to reduce your arrears.

If you’re on a low income, you may be entitled to benefits. Make sure you’re receiving the benefits you’re entitled to. Contact your local authority to find out more.