Our service standards
Information about the standard of service you can expect from us
This section tells you more about the levels of service you can expect from us. This covers everything from carrying out an annual gas safety check to responding promptly to queries:
We try hard to meet these standards but we know that we don’t always get it right. When that happens, please tell us, so that we can learn from our mistakes and improve our service. If you want to make a complaint:
Find out more about our complaints process.
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