Right first time

Our plans to extend our opening hours and, whenever possible, answer queries first time around

You told us that you were in favour of longer opening hours and for queries to be dealt with quickly without being passed around. You are frustrated when you are not able to reach someone who can help you, and when we don’t take action/follow up.

  • CCHA London: 93% were in favour
  • CCHA South East: 93% were in favour
  • FCH: 93% were in favour
  • KHT: 93% were in favour