Service standards
We are committed to delivering the best possible service to our residents
To help us achieve this, we have developed a set of service standards that ensure our performance is up to scratch
We regularly check that you’re getting the service you need at the level you expect. We do this by conducting surveys, using ‘mystery shoppers’ and listening to you. We always want to hear your ideas.
If we’ve fallen short of your expectations, you can complain or make a suggestion to us. This will help us improve our service to you.
Our service standards focus on:
