Latest satisfaction survey
Our latest survey shows that you think our services are getting better – but there’s still more work to do
In June 2011, more than 1,100 tenants and 800 leaseholders across Catalyst took part in our latest satisfaction survey.
The survey shows that, in the last couple of years, tenant satisfaction has improved from 73% to 75%, and leaseholder satisfaction has jumped from 44% to 54%.
We know that there’s still more work to do, but we’re pleased that you think our services are getting better.
The services that matter most
The survey shows that you’re most likely to be happy with our overall service if you’re happy with:
- the way we listen and act on your views
- the condition of your home
- our repairs service
- the way we deal with complaints
Services that most improve your quality of life
We asked which services we should focus on to improve your quality of life. The top answers were:
- provide opportunities to move home
- respond to anti-social behaviour
- improve open spaces around your home
- deliver extra services that you pay for (eg gardening, decorating)
Making improvements and tracking progress
We’ll be using all the survey information to help us to improve.
On 30 September the housing associations within Catalyst joined together to become just one organisation – Catalyst Housing Limited.
We did this satisfaction survey just before joining together. This means that we can track how well we are doing in future, using this information as a starting point.
More information
Read the full June 2011 survey results for tenants:
CHG STAR satisfaction survey-August 2011
Read the full June 2011 survey results for leaseholders:
