The Catalyst Residents Federation (CRF) worked with us to publish this year’s residents’ annual report, published in September 2011:

Residents’ annual report

In order to produce this report, the CRF looked through the commitments that we made last year, picked out the ones that seemed the most important, and asked us to provide a short update on our progress.

If you have any comments or suggestions, please let us know.

Our performance in 2010/11

The Tenant Services Authority, our regulator, has six standards that all social housing providers must meet.

Find out how we did last year, in relation to each of these standards:

• Tenant involvement and empowerment
• Home
• Tenancy
• Neighbourhood and community
• Value for money
• Governance and financial viability

Comparing with previous years

If you’d like to compare this with our performance in 2009/2010, see the reports below.

• Catalyst Communities Housing Association’s Residents’ Annual Report 2010
• Fortunegate Community Housing’s Residents’ Annual Report 2010
• Kensington Housing Trust’s Residents’ Annual Report 2010

On the TSA website you can also see how we are doing compared to other housing providers in your area

Some highlights this year

It’s been a busy year, and there’s been a lot going on. During this year we:

• started joining together to become Catalyst Housing
• set up our new community charity, Catalyst Gateway
• began to set up four local boards to oversee local services
• worked on ‘local offers’ for each local board area
• completed the first new flats and houses at Dee Park, Reading
• began the Wornington Green regeneration, in Kensington

Find out more

See our full Performance report 2011-2012 for more information about how we’re doing in your area

Find out what customers had to say in our latest satisfaction survey.