This section tells you more about the levels of service you can expect from us. This covers everything from carrying out an annual gas safety check to responding promptly to queries:

• Service standards – set out the quality of service you should expect from us
• Lettable standards – set out what you should expect when you move into one of our homes
• Latest satisfaction survey – find out what residents think
• Latest annual report – produced in partnership with residents
• Local offers – local commitments for specific services

Complaints

We try hard to meet these standards but we know that we don’t always get it right. When that happens, please tell us, so that we can learn from our mistakes and improve our service.

If you want to make a complaint:

• Use our online form
• Call into your local office
• Call us

Find out more about our complaints process.

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