Your neighbourhood managers
What your neighbourhood manager can do to help you
We pride ourselves on providing excellent customer service and we can honestly say that no one does it better than our neighbourhood managers.
They can give you advice on things like your tenancy, lease, rent, service charge, what to do if you are in arrears and reporting anti-social behaviour.
We have around 30 neighbourhood managers. They each manage around 500 homes and work across London and the South East.
The role of neighbourhood managers
The day-to-day role of a neighbourhood managers includes things like:
- Meeting and greeting new residents to explain the terms of their tenancies and leases
- Giving advice on rents and service charges, and what to do if you are in arrears
- Dealing with customer complaints and reports of anti-social behaviour
- Carrying out regular estate inspections to make sure our neighbourhoods are safe, clean and tidy
- Working with our resident involvement team so residents are easily able to give us their views on how we manage their homes and communities.
- Going along to consultation meetings when we are making big changes to our services
- Working with different teams within Catalyst to make sure residents are satisfied with all our services and if there is an issue, making sure it is quickly resolved
- Managing empty homes, so they are quickly re-let. This includes accompanying new residents when they view the property to see if it is suitable for them and, if they decide to move in, answering any questions they may have in relation to their home
- Working with support agencies, so our elderly and vulnerable residents get the help they need to stay in their homes
- Working with our development department to make sure our new homes meet our lettable standard and the government’s Decent Homes Standard
Live in Kensington & Chelsea? Here’s a handy list of your neighbourhood managers and their patches.
If you don’t know who your neighbourhood manager is, please contact us.