The benefits of Catalyst Housing

Watch our video above to find out what residents said they were looking forward to as Catalyst Housing residents.

Resident consultation: summary of responses

We formally consulted with you on our organisational restructure from 15 December 2010 to 31 January 2011. During the consultation over 620 of you gave us your views by attending our open meetings or by filling in feedback forms, with the majority supporting our proposals. 83% of you who gave us your views were in favour of our restructure proposals.

• 82% were in favour of establishing local boards
• 46% felt that local board members should be elected from a pool of volunteers who meet the criteria (32% preferred selection through interviews)
• 70% were  in favour of establishing a single customer services department
• 84% were in favour of rolling out the neighbourhood management system to all areas, and providing greater admin support for neighbourhood managers
• 93% were in favour of the customer services department being open for longer and aiming to deal with 80% of queries immediately

Find out what you told us about:

• Local boards
• Customer services
• Neighbourhood management
• Right first time

We have now joined our housing associations together and made changes in the four areas above.  Results from the consultation showed that you support us in what we have done as long as the changes result in better service.