Easter holiday opening hours

Easter holiday opening hours

During the Easter break, there will be some changes to our customer contact centre opening hours: Friday 30 March – Monday 2 April: out-of-hours service available Tuesday 3 April: normal business hours resume If you need to speak to us urgently over those four days, just call us on 0300 456 2099 and follow the  More »

Come and join our craft and chat sessions

Catalyst residents aged 55 and over can join our Craft and Chat social group every Wednesday 2-4pm at Presentation Court, Luton. Come and take part in activities including drawing, knitting, printing and sewing – you can even bring along your own crafts. The sessions will run for 6 weeks from February 7, with a new  More »

Contact centre update – March 2

Our services are being affected by the weather: our contact centre is open from 10am to 4pm on Friday 2 March we have been receiving a very high volume of calls, so waiting times may be longer than usual. We will respond as quickly as we can  you can also email us on contactcatalyst@chg.org.uk We’re sorry  More »

Holland Park Fire – Update

Supporting the residents affected by last night’s fire has been Catalyst’s foremost priority. We would also like to reiterate our condolences and sympathies to the family of our resident that tragically died. A Catalyst customer liaison team has been in close contact with each of the residents, and we are working to make sure that  More »

Holland Park Fire

Early this morning (Wednesday 7th February), the emergency services notified Catalyst of a fire in one of our street properties in the Royal Borough of Kensington and Chelsea, comprising six self-contained flats. We regret to report that one of our residents has died, and we will be working closely with the emergency services to support  More »

Money and health advice for Ealing residents

Come along to Ealing Lido Centre, 63 Mattock Lane every Wednesday to our Advice Plus sessions in partnership with a2Dominion. Advisors will be on hand to speak to you from 10am – 2pm on everything from employment, health and wellbeing, money matters and more. Every Wednesday the following sessions will be: 10am-12pm – Supported job  More »

January 2018 edition of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. As well as news from around our communities, this issue also features: Interviews with David Riley, Director of Customer Experience and Scott Black, Director of Housing and Neighbourhoods News on our repairs Energy saving services from our sustainability team including assistance with  More »

Havelock Regeneration Phase 1A: Before and After

Catalyst have worked with two residents of Havelock to produce a short film about their move into the first completed phase of the Havelock regeneration. This is the first in a series of films we plan to make about Havelock throughout the regeneration project. As well as exploring all the positive changes that the regeneration  More »

Have your say in the government’s ‘tenant engagement survey’

Last year, the Minister of State for Housing & Planning, Alok Sharma MP, began holding meetings across the country with tenants living in council, housing association and housing co-op homes. The meetings aim to identify common issues and concerns among social housing tenants, to help guide the government’s approach in the future. Of course, not  More »

Christmas and New Year opening hours

During the festive season, there will be some changes to our customer contact centre opening hours: Sunday 24 December – Christmas Eve: Emergency out of hours service Monday 25 December – Christmas Day: Emergency out of hours service Tuesday 26 December – Boxing Day: Emergency out of hours service Wednesday 27 December: Open 10am until  More »