Half term programme at the Unity Centre

Half term programme at the Unity Centre

Our Unity Centre in Brent are running a full program of activities for children and young people throughout the half term break. All the activities are for children aged 8-15 and are absolutely free. There is something for everyone from sports, arts and crafts, movies, healthy eating, board games and lots more. The programme is  More »

Job and training fair at the Unity Centre

The Unity Centre is hosting jobs and training fair on Friday 31 May between 10am – 3pm. This is a free event, open to all Brent residents, where you will have the opportunity to meet potential employers, training providers and career advisors. There is no need to book, just drop in. You can find out  More »

Changes to Pension Credit

From the 15 May 2019, benefit regulations are changing. If you are of pensionable age and you aren’t already claiming Pension Credit, you should check your eligibility and start your claim before 15 May to make sure you can still claim this credit. Why should I make a Pension Credit claim now? Currently, mixed aged  More »

Early May bank holiday contact centre hours

Our offices will be closed for the May Bank Holiday on Monday 6 May If you urgently need to speak to us, you can call us on our standard number: 0300 456 2099 and follow the prompts for our out-of-hours service. For queries that are not urgent, you can email us on contactcatalyst@chg.org.uk Otherwise, please call  More »

Ongoing improvements to our estate cleaning services

At Catalyst we are always looking for ways to develop and build upon the knowledge of our teams, to make sure we continue to provide an easy and reliable service for our residents. With this in mind, and as part of their ongoing skills and professional development programme, our caretakers, compliance inspectors and estate management  More »

Water saving week 2019

Monday 29 April – Friday 3 May is national water saving week, with the aim of raising awareness on ways to save water and becoming more energy efficient in our daily lives. Today is ‘Wash Wednesday’ so we thought we’d highlight some of the ways you can save water while you wash. Did you know,  More »

Updates to our complaints policy and procedure

We have revised our customer complaints policy and procedure, so it is clearer on what you can expect from us. Key changes to the policy have been made to give more clarity on roles and responsibilities in responding to complaints and timescales. We’ve also introduced a flexible approach to the final review of the complaints  More »

Do you need some help to climb the construction ladder?

Catalyst are working with Engie, one of our repairs and maintenance contractors, to deliver training courses providing information on the different career options within the construction industry as well as accredited health and safety and asbestos awareness qualifications. Our first training course is running from Tuesday 11 June – Thursday 13 June and will cover: accredited  More »

Apprentice opportunity

Our community investment team, Catalyst Gateway, are offering an apprenticeship opportunity, as a Business Administration Apprentice through our repairs and maintenance contractor Chas West. This is an exciting opportunity for a Catalyst resident who is looking to gain valuable administrative and customer service skills. The ideal candidate will have proven experience of working in a  More »

The April issue of the Catalyst magazine is out now

The latest edition of our quarterly customer magazine should reach you this week. As well as news from around our communities, this issue also features: a day in the life of our customer contact centre Welshore Community Centre – serving the borough introducing our new neighbourhoods and tenancy management teams We also welcome back the  More »