Can we improve the way we answer your questions?
Or how we get back to you when we can’t answer a query straightaway?
Then why not help us get better by becoming a mystery shopper?
Mystery shopping lets you test and assess our services from a customer’s point of view.
You’ll carry out a series of tasks such as calling our customer services centres or visiting our local offices, and then report back on how you found our service.
To get involved contact our resident involvement team on
0300 456 2099 or email@example.com