How we work with you

We want you to work with us to help improve the services we provide. We offer free training and support to anyone who wants to take part in our resident involvement activities.

Our strategy helps us make sure we have the right structures and opportunities in place to support residents in getting involved. We aim to support and empower residents to help us to improve services and create strong accountability within a framework of co-regulation and localism.

Resident involvement is a regulatory requirement for Catalyst. The Homes and Communities Agency (HCA), as the overarching regulator of social housing, is there to make sure social landlords like Catalyst involve their residents to drive improvements in services.

We work with residents, in compliance with the HCA Regulatory Framework, to hold our organisation to account, and to scrutinise and improve our services.