FAQs
Answers to some of the most frequently asked questions from residents and people who want to live in a Catalyst home
If you have further questions or queries or suggestions about how we can improve our services, please fill in our online form.
Q How can I rent a home from Catalyst?
A Go to: find a home.
Q I’m an existing tenant. How can I move to another Catalyst home?
A Go to: transfers.
Q How can I buy a home?
A Go to: buy a home.
Q I’m an existing Catalyst leaseholder. How can I buy more shares in my home?
A Go to: shared ownership.
Q How do I report a repair?
A Go to: report a repair.
Q I’m not happy with your service, how can I complain?
A Go to: complaints.
Q How can I suggest an improvement to your service?
A Go to: complaints and suggestions.
Q How can I get involved in assessing your services?
A Go to: resident involvement.
Q How can I pay my rent?
A Go to: how to pay your rent.
Q I’m having problems paying my rent, what shall I do?
A Go to: your rent arrears.
