Customer communications

We produce a range of communications for our residents including newsletters, leaflets, handbooks and an annual report.

Printed magazine

Our customers receive a quarterly magazine which includes all the latest news and updates from service improvements, to events and initiatives run by our Gateway team.

Read our latest issue (April 2018) here

View previous editions of our customer magazine.

Email newsletter

Our monthly email newsletter tells our customers what we have coming in the month ahead including events, training and news from our teams. Be the first to hear all about our news by signing up to our e-newsletter here

Information leaflets

We have a range of information leaflets for residents. More information on each subject is also available on the relevant web page.

Moving home (431kb)

Complaints (457kb)

Anti-social behaviour leaflet (474kb)

Energy saving leaflet (563kb)

Gas safety leaflet (465kb)

Fire safety leaflet (448kb)

Asbestos in your home (575kb)

Condensation leaflet (809kb)

Mediation (605kb)

Legionella (423kb)