Complaints and suggestions
We aim to provide an excellent service,but we know that sometimes we get things wrong. If you are unhappy about our service, please tell us, so that we can put things right
How to make a complaint
If you are unhappy about Catalyst’s service – please say so:
If you complain in person or by telephone, we’ll complete a complaints form for you and send you a copy.
What kind of things does the complaints process cover?
Examples of poor service might include:
- being rude or unhelpful
- treating you unfairly
- taking too long to do something
- not doing something we said we would do
Complaints about your neighbours
If you have a complaint about your neighbours, please go to our anti-social behaviour page.
Reporting a repair
If you need to report a fault, such as a broken boiler, please call us or use our contact form
How do I make a formal complaint?
If you aren’t happy with how we respond to your complaint, you should make a formal complaint. You can do this by:
What happens when I make a formal complaint?
We will carry out a formal investigation and give you an official response. We have a three stage process. Find out more about the formal complaints process. For more information, download our complaints leaflet:
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