Catalyst Housing

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Anti-social behaviour

You and your neighbours have the right to live in a safe and peaceful community. Together, we can make this happen

What is anti-social behaviour?

Anti-social behaviour ranges from noise nuisance to serious crimes such as drug dealing and violence. It can also include vandalism and graffiti. If your actions cause alarm, distress or nuisance to someone else, they are anti-social.

What can I do about anti-social behaviour?

Try to sort out minor issues yourself. Speaking to your neighbour is often the quickest and easiest way to solve problems. We also offer mediation as a way to help neighbours resolve issues or conflict. If the problem is serious or repeated, please report it to us or to the police (in an emergency dial 999 or call 101 for incidents that are not emergencies). You can also join or set up a local anti-social behaviour panel where you can work with other residents and your neighbourhood manager to tackle anti-social behaviour in your community.

How can I report anti-social behaviour?

What happens when I report it?

We investigate all reports of anti-social behaviour. We will acknowledge your report, give you a reference number and keep you informed about the progress.

How long will it take us to respond?

This depends on how serious the situation is. In severe cases, which involve threats or violence, we will respond straightaway. For more minor incidents it may take us up to seven days to get back to you. The table below shows our response times for anti-social behaviour incidents:

Category Examples Response time
Severe Drug dealing. Violent behaviour (such as domestic violence or racial harassment). Arson. Other serious criminal behaviour Straightaway
Urgent Hateful or offensive graffiti. Serious noise disturbance. Non-violent racial harassment. Abandoned cars that are causing a danger Within 24 hours
Moderate Non-violent unreasonable behaviour or intimidation. Suspicion of drug dealing or other illegal activity. Rubbish and fly tipping. Neighbour disputes Within three working days
Minor Dog nuisance such as fouling or barking. Unroadworthy vehicles or inconsiderate parking. Non-offensive graffiti or non-dangerous vandalism Within seven working days

What Catalyst can do about anti-social behaviour?

We work closely with local residents, the council and police to take firm action against people who are causing distress to their neighbours. Find out more about what we can do about anti-social behaviour.

Stamp out anti-social behaviour

Download our leaflet on anti-social behaviour or contact us and we will send it to you.

ASB leaflet (474kb)

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